Latest News from ADXBA
Everyone at ADXBA would like to wish all a Happy New Year (and decade!!??).
Hopefully by now most will be out seeing the New Year in with Style, and most likely some kind of alcohol. (I know for a fact that some of ADXBA are doing this very thing, others I think will be in bed before 10pm!)
ADXBA are going to be working hard this year, as always (we like to think!) so some are definitely taking advantage of the break before getting back into it.
Happy New Year to All 
Posted in General News.
– January 1, 2010
We’d just like to take this opportunity to wish Merry Christmas to all, clients and staff alike.
With 2009 coming to a close in retrospective ADXBA has grown and developed into something that we as Directors are getting prouder of every day, 2010 is already looking like a busy year, with Software and Digital Signage in Museums and schools scheduled in the first couple of months, websites that have been getting developed over the last couple of months are getting ready to go live and our IT support team is getting ever bigger and stronger, really striving to provide an professional, efficient and unique Proactive and Reactive Service, proving that the ADXBA Helpdesk Concept is beginning to turn some heads.
We’d like to think all staff (existing and new) who have worked incredibly hard to help build something that we all have belief in, its amazing that you can actually find the right people sometime!
To provide some christmas cheer, have a look at our animated eCard here, turn on the sound for some cheesy music and sound effects!
Merry Christmas from all at ADXBA!
Now….back to the Christmas Telly…..
Posted in General News.
– December 24, 2009
ADXBA would like to announce the refresh of our unified brand across our products and trading arms.
All ADXBA trading arms and products will now carry an easily recognisable logo and style rather than having individual styles and definitions.
To better establish internet presence and provide up to date information on ADXBA and trading arms, the adxba.co.uk website will become the centre of a new interlinked website providing in depth information on services and products as well as useful information for the public.
To complete this process our new client area will be completed and easily accessible allowing clients to have a completely unified management / finance area.
Just to give a taster of our new brand and trading arms….
New ADXBA Logo
New Fullsize Media Logo
New UNITY Logo
Keep following for updates!
Posted in General News.
– November 29, 2009
We just thought we would take the opportunity to thank the team at Business North West for a successfull event last week, the team have been very courteous, very helpful and overall provided us a great opportunity, allowing ADXBA to increase brand awareness in the north west and network with local companies.
ADXBA had a very successful couple of days, our stand being opposite the speed networking area (With Mark Linton from Corkscrew Events really putting on a show) and next door to Eyecorp, one of our ‘esteemed’ clients!
A Big Hi to all that met us at Business North West, Please feel free to add us on Linked in / Facebook / Twitter (or even add this blog to your RSS reader!) if you would like to keep in contact!
Some Pictures from the show…..
Posted in General News.
– November 6, 2009
To succesfully remotely support a business in any field, a company requires sufficient tools to do the job. adxba has invested in advanced systems and technology to ensure our clients can be supported easily, quickly and efficiently.
The adxba Helpdesk
All adxba’s IT support clients have access to the adxba Helpdesk, dedicated IT Support technicians who can not only deal with basic 1st Line Queries (such as printer issues / file issues) but high level support queries such as Backup Configuration Issues / Network Scripting and Group Policy Issues / Exchange Mailbox Blackberry Enterprise Intergration solutions, are contactable through multiple channels. (Our online adxba Helpdesk, our adxba Helpdesk email system and our dedicated helpdesk support line.) Issues and queries are then dealt with quickly and effectively, ensuring all calls are logged to ensure that repeat issues are flagged, In order to add to our pro active maintenance, as well as to allow clients to view all past and outstanding tickets.
The Technology
The adxba Helpdesk has a technological backing to ensure that all stages of support run as efficiently as p0ssible, from the initial query, through to Remote Desktop Support and our Proactive Network Support.
Helpdesk Software (www.adxba.co.uk/helpdesk)
adxba uses its helpdesk software throughout the support process, all Jobs are logged, whether through email, through our online ticket reporting website, or by ourselves when a phone call is received. The Helpdesk Software allows adxba’s staff to keep track of multiple tickets at the same time, with a ticket either being assigned to a member of staff or the entire Helpdesk team.
This allows adxba to maintain Service Level Agreements as well as respond to tickets quickly and effectively, with adxba’s team able to work together to solve issues. The Tickets are monitored to aid The Proactive Support Process which is ran on a clients network.
Client have a unique user and password login to monitor staff’s tickets and ongoing issues at any time, showing each tickets date/time received, date/time responded, date/time resolved as well as the full conversation between thier staff and adxba’s Technicians.
adxba Helpdesk Phone System.
adxba’s Helpdesk phone system is based on both a Redundant Array of Traditional PBX (Multiple Lines) and VoIP (Multple Internet Connections and Lines) systems. This ensure that the helpdesk remains operational through phone line issues, internet and other issues. (both at adxba and at a Client)
Proactive Monitoring
adxba proactively monitors clients networks, checking system issues, performing routine maintenance (backup and redundancy checked, anti virus testing and checks, network bandwidth performance, process utilisation, mailbox utilisation)
adxba uses proactive monitoring tools on all clients networks which allows technicians to monitor all connected network devices (Servers, Workstations, Switches, Printers, etc) and their status. Including installed applications, current / past resource usage (HD / CPU etc) as well as a full alert system to allow technicians to respond and solve issues before they become apparent on the clients network.
Remote Desktop Support
adxba has invested into solutions that allow complete remote desktop support on Active and Backroom systems (Staff Workstations Vs Servers / Switches etc), this includes utilising the use of VPN Systems (Cisco, OpenVPN, Draytek etc) as well as using our Through Firewall, Remote Support Solution (Powered by Logmein Rescue).
After a long trial process of multiple remote solutions (RAadmin, Logmein, UltraVNC, Dameware, Remote Desktop, Bomgar, GoToMyPC, WebEX, TeamViewer and Developing Inhouse) adxba decided to use the Logmein Rescue Mobile Service to remotely support our Clients. Logmein Rescue Allows us to remotely support ANY Windows / Mac system and Windows Mobile/ Blackberry / Symbian Smartphone with an internet connection instantly, through any firewall with minimal interaction from the end user (adxba Technicians send a user a Link or a pin code which allows entrance to thier system.), completely securely, ensuring adxba to resolve end user’s issues quickly and effectively. This allows adxba to spend more time effectively solving end user issues instead of spending time trying to connect to end users systems.
Click here to see how Logmein Rescue Works (Logmein Site)
Click here for Demonstaration of Logmein Rescue used with Blackberry Device (YouTube)
For more information on how adxba limited could benefit your business with our Helpdesk and Proactive and Reactive Remote IT Support, please contact the Team on mail@adxba.co.uk, or call us on 0845 3887451.
Posted in General News.
– September 21, 2009
adxba are proud to confirm they are exhibiting at the Business Northwest (sponsored by Business Link), The Premier Business -2- Business Exhibition and Conference for the North West Region.
adxba will be primarily showing how IT Support, and effective IT Installation can help not only Small but also Medium and Large Business.
We will also have a range of adxba technology including our new 32″ Double Sided Touch Unit. (From our new Unity Range).
Business Northwest is being held at Manchester Central (Formally the GMEX) on the 28th and 29th of October 2009. For information and FREE tickets click here.
If you are attending please stop by and say hello at Stand 178, opposite The Business Link Speed Networking Area.
Posted in General News.
– September 15, 2009
adxba has joined the Online Community Revolution and is on Linked In, Facebook and Twitter, Building our online presence, click read more for more info.
Feel free to add adxba if you are on any of the above!
Posted in General News.
– August 26, 2009
A Big thanks to all who attended the adxba night out on Saturday night, A good time was had by all, with well needed R & R after a busy 2009 so far. Next one, the Christmas Party!
Posted in General News.
– August 25, 2009
To ensure the correct equipment for the correct enviroment, at the correct price, adxba has became a Registered Partner of Dell computers, this ensures that clients (whether for a project or IT network) get the best equipment for the best price, with adxba’s expertise on hand. Contact us for any more information.
Posted in General News, IT Support, Partners, Projects.
– August 7, 2009
adxba has completed the Google Authorised Partner Program to provide Google Apps Services for Corporate and Educational Customers.
Google Apps is a Culmination of Gmail, Google Calendar, Google Docs, Google Sites setup on a personal domain (adxba.co.uk for example), this provides an easy to use interface with powerful tools for both the end user (25 gigs of space for instance) and Administrator tools.
The Google Authorised Partner Program allows a reseller to prove that they can both successfully setup a Google Apps Domain as well as support its users.
adxba offers Google Apps as a Low Initial Cost, Intuitive Alternative to Alternatives such as Microsoft Exchange, and a higher end mail tool than traditional pop3 / imap4 accounts.
Posted in General News.
– July 22, 2009
